This Privacy Policy describes the practices of Skin Glow Studio, a sole proprietorship serving Greater Miami, Florida. It is written for clients and website visitors in plain language. It describes how we handle personal information in the ordinary course of operating a small esthetics studio; it is not legal advice.
1. Who we are
Skin Glow Studio provides facial and esthetics services by appointment in the Greater Miami area. We are not a medical spa and do not provide medical care.
Contact for privacy questions: mimiskinglowstudio@gmail.com
We serve Greater Miami, Florida, by appointment only. A full mailing address can be requested by email if you need it for a formal privacy request.
2. What we collect
Depending on how you use the site, we may collect:
- Identity and contact details — name, email address, and optional phone number when you book or send a contact message.
- Website chat — to use the on-site chat assistant, you must provide your name, phone number, and email. We also collect the messages you send in the chat.
- Booking details — service selected, date and time, and related appointment information.
- Intake and skin notes — information you choose to share about skin conditions, allergies, medications, or treatment preferences. We treat this as sensitive personal information and use it only to plan safe, appropriate care.
- Payment information — payments are processed by Stripe. We do not store full card numbers on our systems. Stripe may collect card data, billing details, and related payment metadata under its own terms and privacy policy.
- Technical data — standard server and hosting logs (for example IP address, browser type, and request timing) generated when you load pages or use forms, as needed to operate and secure the site.
3. How we use your information
We use personal information to:
- Provide esthetics services and prepare for your visit
- Book, confirm, and manage appointments
- Reply to contact-form inquiries and other messages you send us
- Power the website chat assistant (answer your questions) and let Mimi, the studio owner, follow up on chat conversations you start
- Process payments and prevent fraud
- Operate, maintain, and improve the website
- Meet legal, tax, or accounting obligations when applicable
4. Email and messaging
Email is transactional only. We use the email address you provide for booking confirmations, appointment-related notices, and replies to contact-form messages. We do not operate a marketing newsletter or send promotional email blasts from this site.
We do not run an SMS or text-message program. We do not collect SMS marketing or appointment-text consent, and we do not send promotional or automated marketing texts. Contact details collected through website chat are not used for SMS marketing.
If you share a phone number (including through chat), we may use it only to reach you about a booking, inquiry, or chat conversation you initiated (for example a callback or follow-up from Mimi), when needed.
5. How we share information
We do not sell your personal information. We share data only as needed to run the studio, including with:
- Stripe — payment processing
- Hosting and infrastructure providers (including Vercel for this website) — to serve pages and process serverless form/booking requests
- Email infrastructure — when we send or receive booking or contact-related messages
- Professional advisors or authorities — only if required by law or to protect legal rights
Service providers process information on our behalf under their own policies where applicable.
6. Retention
We keep booking, contact, and intake records for as long as reasonably needed to provide services, handle follow-up, resolve disputes, and meet ordinary business or legal recordkeeping needs. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Security
We use reasonable administrative and technical measures appropriate for a small studio website (for example HTTPS and restricted access to booking systems). No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Children’s privacy
This site and our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have received such information, contact us and we will delete it promptly.
9. Your choices and requests
You may email mimiskinglowstudio@gmail.com to ask questions, request access to or correction of information we hold about you, or ask us to delete information where we are not required to keep it. We will respond in a reasonable time consistent with applicable law and our ability to verify your request.
10. Cookies and analytics
We do not currently use Google Analytics or similar third-party analytics cookies on this site. The site may use only what is needed for basic functionality (for example language or session behavior in the browser). If we add analytics or similar tools later, we will update this Privacy Policy.
11. Florida / United States context
Skin Glow Studio is a small sole proprietorship serving clients primarily in Florida and the United States. This policy describes our everyday practices for that context. We are not claiming specialized controller registrations under foreign privacy regimes, and nothing here creates rights beyond those provided by applicable law.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after an update means you are informed of the revised practices as published on this page.
13. Contact
Privacy questions: mimiskinglowstudio@gmail.com
Skin Glow Studio · Serving Greater Miami, Florida · By appointment only