Questions
Before you book
Prep, downtime, how often to come, and what happens in the chair, answered plainly.
How do I book an appointment?
Use the online booking calendar to pick a service and open time. Payment holds the slot so the studio is never double-booked. Questions only? Use the contact form — we reply within one business day.
What should I do before my facial?
Come with clean skin if you can; we cleanse in-room either way. Pause retinoids and strong acids the night before peels or advanced tech. When you book, tell us about recent injectables, sun, or medications so we plan safely.
Will I be red after treatment?
Most clients leave with a soft flush that settles in a few hours, more post-workout than sunburn. Stronger peels or extractions can mean 24–48 hours of mild pinkness. We’ll set expectations before we start so you can plan photos or events.
How often should I come in?
Every 4 weeks works for most Signature Facial maintenance. Glow Rituals work best 3–7 days before an event. Microcurrent or RF series often run as 4–6 visits for cumulative contour. We’ll map a plan to your goals and budget.
Do you take walk-ins?
No. Appointment-only keeps the room private, the schedule on time, and sanitation consistent from client to client.
What if I have acne or sensitive skin?
We adjust pressure, products, and tech. Active acne, rosacea, and reactive barriers are welcome with a gentler protocol. Share a photo when you book if you want a pre-visit note on what to expect.
Can I wear makeup after?
After Signature Facials and Glow Rituals, light makeup a few hours later is usually fine. After deeper peels or extractions, we may ask you to wait until morning. SPF goes on either way before you step outside.
What’s your cancellation policy?
Give 24 hours notice when you can so we can open the slot for someone else. Same-day cancels may forfeit a deposit. Exact terms will be on your confirmation.
Services are paid in full at booking. There is no free cancellation window; paid services are non-refundable, including late cancels and no-shows. We may reschedule at the studio’s discretion when the original slot can be refilled. Full details are in our Terms of Service.
Do you sell gift cards?
Yes — buy a digital gift certificate on our gift cards page. Codes never expire, partial use is allowed, and you redeem when you book online by entering the code at checkout.
How do I redeem a gift card?
On the booking form, enter your code (format SG-XXXX-XXXX) and tap Apply. We’ll show the service price, gift card amount, and what you still pay. If the balance covers the full service, you confirm without a card charge.
Can I chat with Mimi on the site?
Yes. Mimi is our studio assistant in the chat on this site. She answers questions about services, prep, and what to expect. To start, she asks for your name, email, and phone so we can help you and follow up if needed. Chat is for questions — appointments are only through Book a facial.
Will Mimi follow up after I chat?
She may. When a question needs a human touch or more detail, Mimi or the studio can follow up by email or phone. To hold a slot on the calendar, always use Book a facial — chat does not book appointments.
Still have a question?
Send a note with your skin goals or event date. We’ll reply with a clear recommendation.